GENERAL AND SPECIAL CONDITIONS OF SALE
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General Conditions / Tourism Code (extracts)
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Article L. 211-7
This section applies to the operations and activities listed in Article L. 211-1, in the last paragraph of Article L. 211-3 and in Article L. 211-4.
However, it only applies to the following operations when they form part of a tourist package as defined in Article L. 211-2:
a) The reservation and sale of air tickets or other tickets on a regular line;
b) The rental of seasonal furnished accommodation, which remains governed by the aforementioned law n ° 70-9 of January 2, 1970 and by the texts adopted for its application.
Article L. 211-8
The seller informs the interested parties, in writing prior to the conclusion of the contract, of the content of the services offered relating to transport and stay, the price and terms of payment, the conditions for canceling the contract as well as the conditions for crossing borders. .
Article L. 211-9
The prior information provided for in Article L. 211-8 commits the seller, unless changes in this information have been brought to the attention of the interested parties in writing before the contract is concluded.
No modification can be made to the prior information unless the seller expressly reserves the right to do so.
Article L. 211-10
The contract concluded between the seller and the buyer must include, in accordance with the terms and conditions set by regulation, all information relating to the names and addresses of the organizer, the seller, the guarantor and the insurer, to the description of the services provided. , the reciprocal rights and obligations of the parties in particular with regard to price, schedule, terms of payment and possible revision of prices, cancellation or transfer of the contract and to inform the buyer before the start of the trip or stay.
Article L. 211-11
The buyer may transfer his contract, after having informed the seller within a period fixed by regulation before the start of the trip or stay, to a person who meets all the conditions required for the trip or stay. The assignor and the assignee are jointly responsible, vis-à-vis the seller, for the payment of the balance of the price as well as any additional costs occasioned by this assignment.
Article L. 211-12
The prices provided for in the contract are not revisable, except if the latter expressly provides for the possibility of an upward or downward revision and determines the precise methods of calculation, only to take into account the variations:
a) The cost of transport, linked in particular to the cost of fuel;
b) Fees and taxes relating to the services offered, such as landing, embarkation or disembarkation taxes in ports and airports;
c) Exchange rates applied to the trip or stay in question.
During the thirty days preceding the scheduled departure date, the price fixed in the contract may not be subject to an increase.
Article L. 211-13
When, before departure, compliance with one of the essential elements of the contract is made impossible as a result of an external event imposed on the seller, the latter must as quickly as possible notify the buyer and inform the latter. of the option he has either to terminate the contract or to accept the modification proposed by the seller.
This warning and this information must be confirmed in writing to the buyer, who must make his choice known as soon as possible. When terminating the contract, the buyer is entitled, without incurring any penalties or costs, to reimbursement of all the sums he has paid.
This article also applies in the event of a significant modification of the contract price occurring in accordance with the conditions provided for in article L. 211-12.
Article L. 211-14
When, before departure, the seller terminates the contract in the absence of fault on the part of the buyer, all the sums paid by the latter are returned to him, without prejudice to the damages to which the latter could claim.
Article L. 211-15
When, after departure, one of the essential elements of the contract cannot be performed, the seller must, unless duly justified impossibility, offer the buyer services to replace those which are not provided.
The seller is responsible for the resulting price supplements or reimburses the price difference between the services provided and provided.
If the buyer does not accept the proposed modification, the seller must provide him with the necessary tickets for his return, without prejudice to the damages to which the buyer could claim.
Section 2: Contract for the sale of trips and stays.
Article R. 211-3
Subject to the exclusions provided for in the third and fourth paragraphs of article L. 211-7, any offer and any sale of travel or holiday services give rise to the delivery of appropriate documents that meet the rules defined by this section.
In the event of the sale of air tickets or tickets on a regular line not accompanied by services related to this transport, the seller delivers to the buyer one or more tickets for the entire trip, issued by the carrier or under his responsibility. In the case of on-demand transport, the name and address of the transporter, on whose behalf the tickets are issued, must be mentioned.
Separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations made to him by the regulatory provisions of this section.
Article R. 211-3-1
The exchange of pre-contractual information or the provision of contractual conditions is carried out in writing. They can be done electronically under the conditions of validity and exercise provided for in articles 1369-1 to 1369-11 of the Civil Code. The name or company name and address of the seller are mentioned as well as the indication of its registration in the register provided for in Article L. 141-3 or, where applicable, the name, address and '' indication of the registration of the federation or union mentioned in the second paragraph of article R. 211-2.
Article R. 211-4
Prior to the conclusion of the contract, the seller must communicate to the consumer information on prices, dates and other elements of the services provided during the trip or stay such as:
1 ° The destination, means, characteristics and categories of transport used;
2 ° The type of accommodation, its location, its level of comfort and its main characteristics, its approval and its tourist classification corresponding to the regulations or customs of the host country;
3 ° The catering services offered;
4 ° The description of the itinerary in the case of a circuit;
5 ° The administrative and health formalities to be completed by nationals or by nationals of another Member State of the European Union or of a State party to the Agreement on the European Economic Area in the event, in particular, of crossing borders as well as their completion deadlines;
6 ° Visits, excursions and other services included in the package or possibly available at an additional cost;
7 ° The minimum or maximum size of the group allowing the completion of the trip or stay as well as, if the completion of the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation travel or stay; this date cannot be set less than twenty-one days before departure;
8 ° The amount or percentage of the price to be paid as a deposit at the conclusion of the contract as well as the schedule for payment of the balance;
9 ° The price revision procedures as provided for in the contract in application of article R. 211-8;
10 ° The contractual cancellation conditions;
11 ° The cancellation conditions defined in articles R. 211-9, R. 211-10 and R. 211-11;
12 ° Information concerning the optional subscription to an insurance contract covering the consequences of certain cases of cancellation or of an assistance contract covering certain specific risks, in particular repatriation costs in the event of an accident or disease ;
13 ° When the contract includes air transport services, the information, for each flight segment, provided for in Articles R. 211-15 to R. 211-18.
Article R. 211-5
The prior information given to the consumer binds the seller, unless the seller expressly reserves the right to modify certain elements in it. The seller must, in this case, clearly indicate to what extent this modification can occur and on what elements.
In any case, the modifications made to the prior information must be communicated to the consumer before the conclusion of the contract.
Article R. 211-6
The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. When the contract is concluded electronically, articles 1369-1 to 1369-11 of the Civil Code are applied. The contract must include the following clauses:
1 ° The name and address of the seller, its guarantor and its insurer as well as the name and address of the organizer;
2 ° The destination or destinations of the trip and, in the event of a split stay, the different periods and their dates;
3 ° The means, characteristics and categories of transport used, the dates and places of departure and return;
4 ° The type of accommodation, its location, its level of comfort and its main characteristics and its tourist classification by virtue of the regulations or customs of the host country;
5 ° The catering services offered;
6 ° The itinerary in the case of a circuit;
7 ° Visits, excursions or other services included in the total price of the trip or stay;
8 ° The total price of the services invoiced as well as an indication of any possible revision of this invoicing by virtue of the provisions of article R. 211-8;
9 ° The indication, if applicable, of fees or taxes relating to certain services such as landing, disembarkation or embarkation taxes in ports and airports, tourist taxes when they are not included in the price of the service (s) provided;
10 ° The schedule and terms of payment of the price; the last payment made by the buyer may not be less than 30% of the price of the trip or stay and must be made when submitting the documents allowing the trip or stay;
11 ° The special conditions requested by the buyer and accepted by the seller;
12 ° The terms according to which the buyer can submit a complaint to the seller for non-performance or poor performance of the contract, a complaint which must be sent as soon as possible, by any means allowing an acknowledgment of receipt to be obtained from the seller, and, where applicable, reported in writing to the trip organizer and the service provider concerned;
13 ° The deadline for informing the buyer in the event of cancellation of the trip or stay by the seller in the event that the completion of the trip or stay is linked to a minimum number of participants, in accordance with the provisions of 7 ° of article R. 211-4;
14 ° Cancellation conditions of a contractual nature;
15 ° The cancellation conditions provided for in articles R. 211-9, R. 211-10 and R. 211-11;
16 ° Details of the risks covered and the amount of guarantees under the insurance contract covering the consequences of the seller's professional civil liability;
17 ° Information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of the insurer) as well as those concerning the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness; in this case, the seller must give the buyer a document specifying at least the risks covered and the risks excluded;
18 ° The deadline for informing the seller in the event of transfer of the contract by the buyer;
19 ° The commitment to provide the buyer, at least ten days before the date scheduled for his departure, the following information:
a) The name, address and telephone number of the seller's local representation or, failing that, the names, addresses and telephone numbers of local organizations likely to help the consumer in the event of difficulty or, failing that, the telephone number allowing urgent contact to be established with the seller;
b) For trips and stays of minors abroad, a telephone number and an address allowing direct contact with the child or the person responsible for his stay;
20 ° The clause for termination and reimbursement without penalties of the sums paid by the buyer in the event of non-compliance with the information obligation provided for in 13 ° of article R. 211-4;
21 ° The commitment to provide the buyer, in good time before the start of the trip or stay, the times of departure and arrival.
Article R. 211-7
The buyer can assign his contract to a transferee who fulfills the same conditions as him to make the trip or stay, as long as this contract has not produced any effect.
Unless stipulated more favorable to the transferor, the latter is required to inform the seller of his decision by any means allowing an acknowledgment of receipt to be obtained at the latest seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. This transfer is under no circumstances subject to prior authorization from the seller.
Article R. 211-8
When the contract includes an express possibility of price revision, within the limits provided for in article L. 211-12, it must mention the precise methods of calculating, both upward and downward, price variations, and in particular the amount of transport costs and related taxes, the currency (s) that may have an impact on the price of the trip or stay, the part of the price to which the variation applies, the rate of the currency (s) used as a reference when establishing the price appearing in the contract.
Article R. 211-9
When, before the buyer's departure, the seller is forced to make a modification to one of the essential elements of the contract such as a significant increase in the price and when he disregards the information obligation mentioned in 13 ° of article R. 211-4, the buyer may, without prejudice to recourse for compensation for any damage suffered, and after having been informed by the seller by any means enabling an acknowledgment of receipt to be obtained:
- either terminate their contract and obtain immediate reimbursement of the sums paid without penalty;
-or accept the modification or the replacement trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums still owed by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the overpayment must be returned to him before the date of his departure.
Article R. 211-10
In the case provided for in article L. 211-14, when, before the buyer's departure, the seller cancels the trip or stay, he must inform the buyer by any means allowing to obtain an acknowledgment of reception; the buyer, without prejudice to recourse for compensation for any damage suffered, obtains immediate reimbursement from the seller without penalty of the sums paid; the buyer receives, in this case, an indemnity at least equal to the penalty that he would have borne if the cancellation had been made by him on that date.
The provisions of this article do not in any way prevent the conclusion of an amicable agreement having as its object the acceptance, by the buyer, of a substitute trip or stay proposed by the seller.
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Article R. 211-11
When, after the buyer's departure, the seller is unable to provide a preponderant part of the services provided for in the contract representing a non-negligible percentage of the price paid by the buyer, the seller must immediately take the following measures without prejudge remedies for damages that may have been suffered:
- or offer services to replace the services provided, possibly bearing any additional price and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, upon his return, for the price difference;
-or, if he cannot offer any replacement service or if these are refused by the buyer for valid reasons, provide the buyer, at no additional cost, with tickets to ensure his return in conditions which may be considered equivalent towards the place of departure or towards another place accepted by both parties.
The provisions of this article are applicable in the event of non-compliance with the obligation provided for in 13 ° of article R. 211-4.
Article R. 211-12
The provisions of Articles R. 211-3 to R. 211-11 must be reproduced on the brochures and travel contracts offered by the persons mentioned in Article L. 211-1.
Article R. 211-13
The buyer can no longer invoke the benefit of the clause provided for in 20 ° of article R. 211-6 after the service has been provided.
These special conditions are in addition to the general conditions; in the event of a contradiction between the special conditions and the general conditions, then the special conditions will prevail except with regard to the provisions of the general conditions which are of a public order nature.
1 - PRICE
All our prices are expressed in Euros which is the reference currency of our brochures, our product sheets and our website. Our prices are established on the basis of the prices and exchange rates in force at the time of writing our sales documents and are subject to revision after the publication of these. Our prices will be confirmed when you register. They are calculated on a flat-rate basis including a set of services described in the programs. They are based on a certain number of nights and do not necessarily correspond to a specific number of whole days. If due to the schedules imposed by the airlines the first and the last day are shortened by a late arrival or an early departure no refund could be made. The duration of the trip is calculated from the day of the convocation at the airport of departure, until the day of return. In accordance with the VAT regime on the margin of travel agents, invoices for Ma Petite Vadrouille services will be issued by Gate-One Voyages and do not mention the VAT collected on the services sold. Our prices include: all the detailed service for each product and tourist taxes. In general and unless expressly stated, prices do not include: excess baggage, vaccination, visa, insurance, airport taxes and other government taxes not in force on the day of registration, all personal expenses, expenses relating to the use of the Internet at the hotel, various insurances and guarantees (see article 17 Presence Assistance Travel Insurance).
2 - PRICE REVISION
The prices indicated in a brochure, a product sheet or on the website have been established on the basis of information known at the time of printing of the documents and the updating of the site and are subject to revision. This clause is drafted in accordance with article 19 of the law of July 13, 1992, which provides that the contract prices cannot be revised unless the latter expressly provides for the possibility of a revision. The prices indicated in our brochures, our product sheets or on our website have been established according to: - the cost of transport, linked in particular to the cost of fuel, airline insurance and the amount of taxes and fees relating to the services offered such as various airport taxes - the exchange rate of the various currencies applicable to certain stays. - the cost of the ticket office We reserve the right to modify the prices indicated in our brochures, our product sheets and on our website in the event of a variation of more than 3% of these elements compared to the prices charged by the suppliers at when printing brochures and product sheets and updating the website. In the event of a price change, the customer will be notified by registered letter with acknowledgment of receipt and will have the option of either accepting the new proposal to which an amendment to the contract will be attached, or of terminating the contract. For customers already registered for a trip, no price modification will be made 30 days before departure.
3 - DEPOSIT BOOKING AND PAYMENT OF THE BALANCE
The product sheets published on the Ma Petite Vadrouille site are intended to inform customers, prior to booking their order, of the content of the stays and services included in the stays, of the rates, prices and payment terms, modification of the trip. and the cancellation conditions. Ma Petite Vadrouille reserves the right to make changes to the information published on the website and on the product sheets, in particular with regard to the price and the content of the services included in the stays in accordance with the conditions defined in this document.
You can book and register for Ma Petite Vadrouille stays on our website www.ma petitevadrouille.fr, by phone or email with our advisors.
- On the website, you choose the stay (s) (A product sheet corresponding to your stay is available for more information)
- Complete the registration form available on the website and send it back by email. An advisor will receive the form and send you a corresponding invoice
If the stay is available, the registration commits the customer definitively, who cannot cancel the contract.
If the stay is not available, Ma Petite Vadrouille informs the customer of alternatives. Acceptance by return email is then worth registration.
Ma Petite Vadrouille receives 50% of the amount of the stay at the time of booking. The remaining 50% is due 14 days before departure.
Unless there are special conditions, if payment is not made on time, Ma Petite Vadrouille reserves the right to consider that the customer has canceled his trip and to keep the deposit; the customer will then not be able to take advantage of the cancellation. Payment of the balance of the trip price must be made one month before the date of departure. For registrations made less than one month before the date of departure, the full amount of the trip must be paid before the date of departure. For registrations made within 14 days of departure, any postal costs (express shipping or Chronopost) will be borne by the customer. Ma Petite Vadrouille reserves the right to sanction any late payments up to 4 times the legal interest rate in force. As of January 1, 2011, this rate was 0.38%. Ma Petite Vadrouille refuses the following payment methods: foreign checks, American Express cards, holiday vouchers and promissory notes.
4 - CHANGES BY THE CUSTOMER
Before departure: Ma Petite Vadrouille reserves the right not to process requests for modification of the service less than 30 days before departure. The customer must pay the full amount corresponding to the possible change (s) within 3 days after acceptance of the proposal made by Ma Petite Vadrouille. On site: If the customer wishes to have other services on site than those stipulated in the proposal annexed to the contract, or if he decides to extend his stay, he must: either pay to Ma Petite Vadrouille the total amount new services immediately after acceptance of the proposals made by Ma Petite Vadrouille. For stays transported on regular flights, please refer to the conditions of the company itself, the possible modification and cancellation costs varying according to the airlines and the chosen class (Economy, Business , First). For stays transported on "low cost" flights, no modification is possible. Any modification therefore entails the purchase of a new ticket. For stays transported by rail, in France and abroad, the modification is possible with costs in certain cases only. The customer may be forced to buy a new ticket. These charges are per person, changes are subject to availability on flights, trains and at affected hotels. If the price of the modified stay is higher than the original price, the supplement will be charged in addition to the above modification costs.
5 - ASSIGNMENT OF THE CONTRACT
The transferor (s) must inform Ma Petite Vadrouille of the transfer of the contract by registered letter with acknowledgment of receipt at the latest 7 days before the start of the trip, indicating precisely the name (s) and address of the assignee (s) and of the trip participant (s) and justifying that they meet the same conditions as him for the trip. The transfer costs are 30 €, any costs related to the ticket office not included. For stays where transport is organized on scheduled flights, “low cost” flights or via rail transport, the applicable rule is that mentioned in article 5 “Changes by the customer” above. In addition, Ma Petite Vadrouille cannot be held liable in the event of non-availability of the exchanged ticket.
6 - CANCELLATION FEES
6-1 CANCELLATION FEES:
Cancellation by the customer entails the payment of variable costs per person according to the following scale:
- More than 14 days before departure: Penalty of the amount of the deposit paid
- Less than 14 days before departure: 100% of the total amount of the trip.
For stays transported on regular flights subject to special conditions (refer to the conditions of the company itself), the applicable charges are 100% from the date of issue of the ticket. For stays transported on “low cost” flights, the applicable charges are 100% as soon as the reservation is confirmed. For stays transported by rail, the applicable charge is 100% as soon as the reservation is confirmed.
6-2 “INDIVIDUAL” CANCELLATION FEES
The individual cancellation of participants regardless of the date entails full payment of the total price of the stay.
7 - CANCELLATION BY THE ORGANIZER
The customer will not be able to claim any compensation if the cancellation of the trip is imposed by circumstances of force majeure, recurring climatic or natural events (monsoon, cyclone, etc.), or which may result in the impossibility of benefiting from certain services for for reasons relating to the safety of travelers. .
8 - RESPONSIBILITIES
Ma Petite Vadrouille, acting as a travel organizer, is led to choose different service providers (carriers, hoteliers, etc.) for the execution of its programs. With regard to transport, some delays caused by technical, social or security problems may occur. These possible delays cannot give rise to any financial compensation, even in the event of loss of professional earnings, loss of employment, deduction from wages or additional costs of any kind. We can also not be held responsible for changes in schedules or routes, change of airport or station (outward and return) caused by external events, such as strikes, technical incidents, air overloads. , severe weather. Any costs (taxi, parking, train ticket, accommodation, catering, pre and post air transport ...) will remain the responsibility of the passenger. When circumstances require us to do so (major problems in a hotel, strike by a carrier, etc.), we may be required to substitute one means of transport for another or one hotel for another without these exceptional changes giving rise to any compensation. Please note, it is up to the passenger to ensure that he is in order with the police, customs and health formalities for the trip. Some countries require that the passport is valid for more than 6 months after the date of return, to have a return or onward ticket and sufficient funds. The formalities remain in all cases the responsibility of the customer.
9 - TRANSPORT
Liability of carriers: the consequences of accidents / incidents that may occur during the performance of air transport are governed by the provisions of the Montreal Convention or local regulations governing national transport in the country concerned. Ma Petite Vadrouille cannot be held responsible for replacing that of French or foreign carriers providing transfers or passenger transport. Special conditions for special flights and charters: any seat abandoned on the outward or return journey cannot be refunded under any circumstances and the transfer to another flight or to a regular flight implies payment for the new flight at the normal rate. Returns on charter flights cannot be changed. In the event of a no-show on the outward journey, the return seat is automatically canceled. We reserve the right to substitute at the last minute, following problems of filling, safety, weather and other cases of force majeure, a charter pre-routing by regular flight or train, or the opposite, to the same country and on the same dates, without this being considered as a breach of contract resulting in compensation. As Gate-One Voyages does not control the choice of timetables, we cannot be held responsible in the event of late departure and / or early return on the last day. In particular in the event of a late evening departure, the effective departure date may be that of the following day. The airlines used by Gate-One Voyages have all received the authorizations required by the competent authorities of the French Civil Aviation Authority. In view of the above, in the event that one or more passengers refuse to board a flight, they would be considered as no show and could not claim any alternative solution, nor to any refund. Please note: for certain trips, the departure and return dates are subject to change if the transport conditions so require. You would be notified immediately. Flights can be direct or involve changes of aircraft during stopovers even if these are not provided for in the initial flight plans. Airports: a change of airport can occur in Paris (between Orly and Roissy) and any other city with several airports. We cannot be held responsible for the costs caused by this modification if it results from causes beyond our control. In the event of theft or loss of a regular flight ticket, the customer will be obliged to purchase a new ticket at his own expense. The reimbursement request will be sent to the airline upon return upon presentation of the original supporting documents. Electronic tickets: a document summarizing your order and the details of your flights will be given to you when purchasing an electronic ticket. The loss of his information must be reported to us as soon as possible so that we can send you the necessary documents again. Ma Petite Vadrouille can in no way be held responsible for any damage that may result from the conditions in which the trip took place, such as delay, accident, loss or theft of luggage during the trip. The liability of airlines participating in our stays is limited, in the event of damage, complaints or claims of any kind, to the air transport of passengers and their baggage, in accordance with their general conditions. The responsibility of Ma Petite Vadrouille can not replace that of French or foreign carriers ensuring the transfer or transport of passengers.
10 - ACCOMMODATION
According to international practice, hotel rooms, guest rooms and apartments are available to customers from 3 p.m. and must be vacated on the day of departure at 11 a.m. This rule applies, with local exceptions, regardless of the arrival and departure times of customers in the place of stay. Hotel classification: the classification of hotels by star or by category is carried out by the local Ministries of Tourism according to standards which are different from one country to another. Gate-One Voyages reserves the right for technical reasons or in the event of force majeure or due to third parties, to substitute for the hotel provided for in the contract, an establishment of the same category. We cannot be held responsible for the absence of a service normally provided by the hotel, in particular as regards Internet access, and which cannot be respected due to technical failures, renewal of installations or another unpredictable setback. Double room: our prices are based on two adults occupying a single room. Twin room: our prices are based on two adults occupying a twin room. Single room: one person per room, the latter may be smaller than the double rooms.
11 - DURATION
The indication of the duration of the trip does not mean that the number of days and nights mentioned will be spent in the country. This indication means that we provide services spread over the said number of days, from the time of departure of the flight on the day of departure, until the time of landing of the flight on the day of return. In general, the first and last day are devoted to transport. Any trip cut short, any service not used by the traveler cannot give rise to any reimbursement.
12 - AFTER-SALES
Any claim of failure must be reported to Ma Petite Vadrouille by registered letter with acknowledgment of receipt, within one month of the customer's return from the trip. Failure to comply with this deadline may affect the quality of processing of the complaint file. It is expressly agreed that the damages likely to be requested by the customer in compensation for his damage, for example to a modification of the essential elements of his contract, cannot exceed a sum equal to the amount of the fixed price (European directive of 13 June 1990, art. 5/2). This contractual limitation of the amount of damages will not be applicable to bodily injury. Gate-One Voyages draws the attention of its friendly customers to the fact that it can in no way be held responsible for forgotten items and that they do not take care of their search and repatriation.
13 - TRAVEL DOCUMENTS
Ma Petite Vadrouille will give you all the documents relating to your trip. The flight instructions will be communicated to you at least 8 days before your departure if your contract has been signed at least 30 days before the start of the service. The vouchers, or “vouchers”, will be sent to you by post or electronic mail a maximum of 3 days before your departure. On the day of departure, all passengers must be present for baggage check-in with the airline, generally at least 2 hours before departure. For stays on regular flights requiring the issuance of IATA transport, fees either from Chronopost or the airport discount will be invoiced for an amount of € 20, if the reservation is made less than 8 days before departure.
14 - ADMINISTRATIVE FORMALITIES
The various administrative and health formalities necessary for the execution of the trip (passports, visas, vaccinations ...) are the responsibility and the sole responsibility of the customer. These formalities can be communicated by our services only to persons of French nationality residing in the national territory and as an indication. The traveler must check with the competent administrative authorities about the specific applicable formalities.
15 - APPLICABLE LAW - SETTLEMENT OF DISPUTES
These conditions of sale are subject to French law. Any dispute relating to their interpretation and / or their execution falls to the French courts. Any dispute relating to the sale of products, even in the event of a warranty claim or multiple defendants would, in the absence of an amicable agreement, fall under the exclusive jurisdiction of the Commercial Court of Creteil.
16 - TRAVEL INSURANCE
No insurance is included in the prices offered by Ma Petite Vadrouille. We therefore strongly recommend that you take out an insurance contract with APRIL ASSURANCE, as necessary, covering the consequences of trip cancellation, air delay, insurance covering certain specific risks, in particular costs. repatriation or hospitalization in the event of accident or illness and the guarantee of your luggage. The risks covered by the guarantees, their cost, the amount of the guarantees, the exclusions, the terms of reimbursement appear on the insurance contract. We invite you to read the contract carefully before registering.
17 - PROFESSIONAL CIVIL LIABILITY COVER
The Gate-One Voyages Agency, owner of Ma Petite Vadrouille et sa, has taken out a contract with Groupama covering the following risks: Professional Civil Liability Insurance.
18 - DEPOSIT
Legal The amount of the legal deposit for Gate-One Voyages, owner of Ma Petite Vadrouille, is 100,000 €. This deposit is taken out with the APST (The Professional Association of Solidarity in Tourism).
19 - Weather option
Ma Petite Vadrouille offers you to opt for a weather option (to subscribe when ordering) to be able to cancel your stay in the event of rain announced, 50% of rain during the day on at least 75% of the days as well as a temperature maximum expected not exceeding 13 ° C during your stay.
SPECIFICITIES OF THE PRACTICE AND RENTAL OF BIKES
1.SAFETY RULES INHERENT TO BIKE PRACTICE
The client of Ma Petite Vadrouille undertakes to:
- Respect the safety rules inherent in cycling at all times, enacted by the Highway Code.
- Know how to ride a bike
- Not having any medical contraindications to cycling
Ma Petite Vadrouille is committed to doing everything possible to guarantee the safety of its customers. Ma Petite Vadrouille staff may need to:
- refuse a customer who would be judged unfit for cycling.
- modify the route initially planned in the event of a proven risk for safety
Ma Petite Vadrouille cannot be held responsible for any non-performance, due to bad weather or any other case of force majeure, or due to non-compliance with safety rules by the customer.
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2.MATERIAL AND DEPOSIT
A deposit is required for the rental of Ma Petite Vadrouille bikes. This amount is fixed according to the types of bicycles rented. Ma Petite Vadrouille will collect the amount of the deposit in the event of damage or theft of the equipment.
Each participant in the stay must bring an outfit and clothing necessary for cycling. We have established a list available on this link (List of adapted equipment)
3. RENTAL CONTRACT
A legal rental contract is in place for the rental of bicycles and equipment.
This rental contract specifies:
the start and end time of the provision of the equipment
pick-up locations and times.
Both parties agree to the specific rental conditions described in the contract.
Ma Petite Vadrouille and the customer establish an inventory when picking up the bikes.
During this inventory, the participant declares to hire the equipment, in perfect working order, and / or indicates the defective elements. The equipment is therefore under the full responsibility of the participant, in the event of total or partial breakage, and in the event of theft. The participant is expected to respect the equipment in accordance with the rules of use "with due diligence"; minimum maintenance.
4.DAMAGE TO EQUIPMENT
The participant is responsible for the condition of the rented bike at the end of the course. He agrees to take charge of the repairs caused by damage that he could have caused there. It will be up to the participant to provide proof that the damage caused is not his fault, or that the condition in which the bike is returned is identical to that of departure. He agrees to bear the costs related to the loss or theft of the rented equipment.
5. IMAGE RIGHTS
Ma Petite Vadrouille may have to call on videographers or photographers and employees may take videos and photos during the stays. Ma Petite Vadrouille reserves the right to use these photos for commercial or promotional purposes on flyers, commercial documents, posters, websites, social networks, or other.
The customer grants Ma Petite Vadrouille the right to use these photos or videos or appear in its image as part of its promotional services and on the Ma Petite Vadrouille website and its social networks.
The customer also authorizes Ma Petite Vadrouille to use his first name and his image, his brands, to distribute on the website of Ma Petite Vadrouille for promotional or information purposes such as opinions or testimonials.
Ma Petite Vadrouille ensures that it does not take or use any image that could be degrading or harm one or more of its customers.
In the event that a customer refuses the use of his name, his image or his brands, he must make a written request by mail addressed to Gate One Voyages, 91 rue de Paris 35000 RENNES with acknowledgment of receipt, before the first day of the program subscribed by the client (so that the photographs taken with the other participants can be used).